01 Information we collect
We collect the details people choose to submit through applications, family requests, contact forms, and admin review workflows.
- Application and contact details, such as name, email, international phone, WhatsApp number, Telegram username, preferred contact method, residence, citizenship, city, region, and support messages.
- Au pair profile details, such as childcare experience, timing, languages, driving comfort, photos, availability, and family-fit notes.
- Host family request details, such as family display name, children ages, schedule, room setup, driving needs, interview timing, and preferred fit.
- Operational records, such as review statuses, admin notes, introduction workflow notes, audit events, and basic technical request data.
02 How we use information
Submitted information is used to run the platform and make reviewed introductions more useful for both sides.
- Review submitted details and photos, follow up by email or a supplied contact channel, and respond to support questions. New applicants do not create accounts or passwords.
- Review au pair profiles and host family briefs before public visibility or introductions.
- Prepare private matching context around timing, location, routine, childcare needs, and interview readiness.
- Protect platform quality, investigate misuse, maintain records, and improve site operations.
03 Profile, family, and media visibility
AuPair Advisers is built around limited public previews and reviewed private context. Sensitive matching details should not be treated like random browsing content.
- Public previews are intended to stay limited and may show only selected name, location, photo, and high-level fit signals.
- Deeper profile, family, schedule, children, reference, room, media, and matching notes are handled through private admin review workflows.
- New submission photos are accessible to authorized admins for review. Submitting photos does not automatically publish them or create a public profile.
- Users should avoid submitting unnecessary sensitive details, especially about children, health, legal matters, or family circumstances.
04 When information may be shared
We share information only as needed to operate the service, support reviewed introductions, or respond to safety, legal, abuse, or platform integrity needs.
- With au pairs, host families, admins, or support team members when a reviewed workflow requires it.
- With service providers that support hosting, database, file storage, security, email, form handling, or site operations.
- When needed to respond to legal requests, fraud, abuse, safety concerns, or disputes.
- AuPair Advisers is not operated as an advertising data marketplace or data broker.
05 AI-assisted correspondence
An authorized admin may use AI to help draft a response to an application. This is optional writing assistance, not an automated eligibility, suitability, or placement decision.
- The drafting tool receives the application type and instructions the admin enters. Those instructions may include information needed to prepare the response and are processed by our AI service provider.
- Application photos and private review notes are not automatically included in the drafting request. Admins should avoid entering unnecessary personal or sensitive information.
- The admin reviews and can edit the text. Saving a draft does not send an email; the admin sends the final response from our mailbox.
- Email addresses and correspondence are processed by our hosting and email providers to support follow-up. Contact us about privacy or correction requests.
06 Cookies, sessions, and technical data
The site may use cookies, sessions, and standard hosting records to protect submissions, confirm successful receipt, and secure admin access.
- Cookies protect forms, prevent repeated success tracking, confirm a recent submission, and keep authorized admins signed in.
- Hosting and security systems may receive standard technical data such as IP address, device, browser, pages requested, timestamps, and error logs.
- Users can control browser cookies, but blocking required cookies may prevent submission or admin features from working correctly.
07 Retention, updates, and deletion requests
Records are kept while applications, matching workflows, support needs, or operational requirements make them useful.
- Contact the team to correct submitted details; applicants do not have a self-service dashboard. Earlier records may be retained for review and support.
- Correction, visibility, deletion, or privacy questions can be sent to hello@aupairadvisers.com.
- Some admin, audit, safety, fraud, or operational records may remain where needed for platform integrity or legal reasons.
- Deleting or limiting information may affect application review, family requests, introductions, or support.
