Contact

Get the right help before the next introduction.

Use this page for au pair profile support, host family requests, sponsor or partner questions, and account updates that need a real review.

Notebook and laptop prepared for profile and family request support
Support focus Profiles, family briefs, introductions, and account updates
Route the question

Choose the reason that fits your message.

Host families

Ask about family requests, schedule details, room setup, driving needs, timing, or introduction readiness.

Au pairs

Get help with profile setup, childcare experience, photos, availability, location, and family-fit notes.

Sponsors and partners

Share sponsor workflow questions, content corrections, resource updates, or platform collaboration ideas.

Account support

Send login questions, submitted-request updates, profile visibility concerns, or dashboard support needs.

Message

Send the details for review.

Visa, sponsor, legal, tax, medical, and employment questions should be confirmed with the official sponsor or a qualified professional.